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Privacy Policy for GI Heritage Weaves

Effective Date: [29/11/24]
Last Updated: [29/11/24]

At GI Heritage Weaves ("we," "our," or "us"), your privacy is a priority. This Privacy Policy explains what personal information we collect from you, how we collect and use it, how we protect your information, and the circumstances in which we may share it with third parties. By using our website [https://www.giheritageweaves.com/], you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Identity Information: Name, email address, phone number, billing and shipping addresses.

  • Payment Information: Credit/debit card details and transaction history (collected securely through third-party payment processors).

  • Account Information: Username and password for registered users.

  • Technical Information: IP address, browser type, device information, and operating system.

  • Usage Information: Pages visited, time spent on the site, and other interaction details.

  • Preferences: Wishlist items, order preferences, and feedback provided through surveys or forms.

2. How We Collect the Information

We collect personal information in the following ways:

  • Directly from You:

    • When you create an account or make a purchase.

    • When you sign up for our newsletter or promotional emails.

    • When you contact us for support or inquiries.

  • Automatically Through Your Use of the Website:

    • Via cookies and other tracking technologies (e.g., Google Analytics) to gather usage and technical data.

  • From Third-Party Sources:

    • Payment gateways or social media platforms, if you connect your account with our website.

3. How We Use the Collected Information

We use your personal information for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including payment processing and shipping.

  • Customer Support: To respond to your inquiries, provide assistance, and improve our support services.

  • Marketing and Promotions:

    • To send you newsletters, offers, and promotions (with your consent).

    • To recommend products based on your preferences.

  • Website Optimization:

    • To analyze user behavior, improve website functionality, and enhance your browsing experience.

  • Compliance and Legal Obligations: To comply with applicable laws, regulations, or legal processes.

4. How We Keep Your Information Safe

We implement robust security measures to protect your personal information, including:

  • Data Encryption: All sensitive information is encrypted during transmission using SSL (Secure Socket Layer) technology.

  • Restricted Access: Access to your personal data is limited to authorized personnel only.

  • Secure Storage: Information is stored on secure servers with regular security updates.

  • Regular Monitoring: We perform regular audits to identify and address potential vulnerabilities.

While we strive to protect your information, no system can guarantee absolute security. You are encouraged to keep your account credentials secure.

5. Information Sharing with Third Parties

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party vendors who assist in:

  • Payment processing (e.g., Stripe, PayPal,razorpay).

  • Shipping and delivery services.

  • Marketing and analytics services (e.g., Google Analytics).

These third parties are contractually obligated to protect your information and use it only for the services they provide.

5.2 Legal Compliance

We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You can access, update, or correct your personal data through your account settings or by contacting us.

  • Delete Data: Request the deletion of your personal data, subject to legal obligations.

  • Marketing Preferences: Opt-out of receiving promotional emails by clicking the "unsubscribe" link in our emails or contacting us.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Necessary for website functionality.

  • Performance Cookies: Help us analyze website performance.

  • Targeting Cookies: Enable personalized advertising.

You can control or disable cookies through your browser settings.

8. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Your continued use of our website constitutes acceptance of the updated terms.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [giheritageweaves@gmail.com]
Phone: [9630137939]
 

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